Friday, May 25, 2007

Feature Creep

aka Feature Fatigue

James Surowiecki of the "Wisdom of Crowds" fame wrote an essay in the New Yorker about how consumers, when given choices for customizing a product (Read: gadgets), actually pick as many as 20 features at the store, only to regret having done so when they get home.

Perhaps we can apply Pareto's rule here? "80 % of consumer satisfaction is supplied by 20% of the product features".

via David Pescovitz.

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